When the stakes are high and the moment is brief, people try to force solutions that often make things worse. Here is a illustration to remember this powerful lesson.
I believe one of the reasons “seek first to understand” is so absolutely critical is because if I really want to communicate with another person, I do not them to feel defensive. Once that happens any hope of effectively exchanging ideas or thoughts is terminated. When I feel I am being verbally attacked, my mind shuts down my willingness to communicate. For the same reason, when trying to effectively communicate to a large group of people, it is critical to “know your audience”. In both cases, the only way to know them requires that you have listened to them.
I hav a similar “my mind shuts down experience.” From there I’m often less empathetic to the other and more focused on winning the argument, which is more or less what the graphic illustrates. Thanks for your thoughtful comments, and Merry Christmas / Happy New Years!
Well shown and said, thanks.
I believe one of the reasons “seek first to understand” is so absolutely critical is because if I really want to communicate with another person, I do not them to feel defensive. Once that happens any hope of effectively exchanging ideas or thoughts is terminated. When I feel I am being verbally attacked, my mind shuts down my willingness to communicate. For the same reason, when trying to effectively communicate to a large group of people, it is critical to “know your audience”. In both cases, the only way to know them requires that you have listened to them.
I hav a similar “my mind shuts down experience.” From there I’m often less empathetic to the other and more focused on winning the argument, which is more or less what the graphic illustrates. Thanks for your thoughtful comments, and Merry Christmas / Happy New Years!
Right on the money Rick! Thank you!